July 11, 2017 | Author: Grant Jordan | Category: N/A
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Logica is now part of CGI, a leading business and technology services company with 72,000 professionals operating in more than 40 countries across the Americas, Europe and Asia. We have the presence, expertise and complete IT services to meet clients’ business needs anywhere, anytime. Our innovative thinking, deep industry expertise, and end-toend consulting, systems integration and outsourcing services enable us to serve as clients’ full-service provider in improving all facets of their business and technology operations. More information is available at www.cgi.com | www.logica.com
Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Contents 1.
Introduction
5
1.1
Foreword
5
1.2
Purpose
5
1.3
Audience
5
1.4
Organisation
5
1.5
Scope
6
2.
Overview
6
2.1
Summary
6
2.2
Background
6
2.3
About Logica
6
3.
Service Overview
6
3.1
Functionality
6
3.2
Features
7
4.
Information Assurance
7
5.
Level of Backup/Restore
7
6.
On-boarding and Off-boarding Processes
8
7.
Service Pricing
8
7.1
Basic Price
8
7.2
Options
8
8.
Service Management Details
8
9.
Service Constraints
8
10.
Service Levels
8
11.
Financial Recompense Model
9
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
12.
Training
9
13.
Ordering and Invoicing Process
9
14.
Termination Terms
9
15.
Data Restoration / Service Migration
9
16.
Consumer Responsibilities
9
17.
Technical Requirements
10
18.
Trial Service
10
19.
Other services available
10
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
1. Introduction 1.1
Foreword
Government departments are under intense budgetary pressure and Logica recognises CloudStore as a significant initiative to bring costs down and provide additional flexibility to your organisation. We have a comprehensive set of fixed-price consultancy offerings to help you understand, identify, de-risk and implement the CloudStore services best adapted to your specific needs. These provide invaluable insight and guidance so that you can select the best G-Cloud catalogue-based services for your business, regardless of who is providing them. Each offering creates significant value for you making reduced budgets go further and by facilitating transformation programs through lower upfront costs, reduced long term commitments and rapid execution. With 72,000 staff worldwide, we are geared to provide specialist consultancy and delivery services across all the major technical platforms. This extensive expertise coupled with our detailed business knowledge enable Logica to offer best of breed solutions geared to Government departments. And our areas of specialism around security and data privacy will provide you with added assurance of meeting Government compliance standards. Whilst passionately independent, we have called on our partnerships with major product suppliers such as Microsoft, SAP, Salesforce.com, Oracle and IBM to build our G-Cloud offerings. Based on products from these and other marquee companies, we provide Cloud-based services (from commercial, technical and regulatory stand-points) that provide Government departments with what they want. In turn, these solutions will consolidate and modernise your infrastructure and services, standardising and simplifying processes across your organisation. This will significantly shorten the time to introduce new IT services and reduce the risk with implementing these services.
1.2
Purpose
This document provides a full definition of the Azure consultancy service - Getting ready for Azure - for the UK Public Sector, available for purchase through the G-Cloud CloudStore.
1.3
Audience
This study is relevant for any government service entity which is considering whether Azure is an appropriate vehicle for them.
1.4
Organisation
Azure is delivered by Logica UK for the UK government sector.
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
1.5
Scope
Azure comes in different packages – each serving a specific scope. We analyse these for your organisation and report back on the options.
2. Overview 2.1
Summary
Logica offers a consultancy and advisory service to assess the readiness of your organisation to introduce Azure.
2.2
Background
This consultancy considers the migration and virtualisation of Windows and Linux applications to the Microsoft Windows Azure platform. We consider that when migrating applications to the Cloud, there is the ability to provision flexible storage and computing. Resources can grow and shrink on demand with the capacity to burst on demand and provide seamless redundancy and failover across multiple data centres globally.
2.3
About Logica
We were the Windows Azure Platform Integrator of the Year for 2011 and have a strong global alliance with Microsoft in addition to being a Microsoft Gold certified Partner. We have provided consulting and advisory services since 1969 and know how to deliver. With our industry knowledge in so many sectors we'll focus on providing a solution that benefits your business most. We have the knowledge and expertise to deal with your risks and security concerns as we operate Europe's largest security practice. We listen so we can speak your language.
3. Service Overview 3.1
Functionality
We conduct a study of your application estate to analyse which existing business applications can be migrated and virtualised to the Cloud. This involves meeting with representatives from IT, gaining access to documentation and then potentially using a diagnostic tool on your estate for several days. The results will be interpreted and a
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
report drawn up and presented back to your IT representatives. The report will advise on which Windows and Linux applications can be migrated and virtualised to the Cloud. This consultancy service is predicated on an organisation containing no more than 10 reasonably complex applications. We will advise if the estate necessitates a larger study be performed, allowing the organisation to suspend the study due to increased potential costs at that stage.
3.2
Features
This consultancy service will provide the following output:
Details of all the applications considered in the study that are deemed to be straightforward for migration to Azure.
Details on those applications which may present challenges, along with a commentary.
Details of those applications which are deemed to present major challenges for migration to Azure.
An indication of the effort involved in migrating each application in the first two categories above.
4. Information Assurance As a Microsoft Certified Gold Partner, we are well placed to deliver a high-quality and impartial study. Our accreditations include:
ISO9001, ISO27001 and ISO20000
TickITplus, CMMI-Dev+IPPD v1.2 Maturity Level 3 rating
ISO/IEC 27001:2005 Audit and Certification SSAE 16/ISAE 3402 Attestation
E.U. Data Protection Directive - (95/46/EC)
5. Level of Backup/Restore Not applicable.
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
6. On-boarding and Off-boarding Processes Not applicable.
7. Service Pricing 7.1
Basic Price
This consultancy service is offered through the G-Cloud at the fixed price of £22,000 for the 16 day study and report. This price is valid for a period of 12 months from the Effective Date of the Framework Agreement. Logica reserves the right to amend the charge after this period.
7.2
Options
Specific options required by your organisation plus any customisations of the study will be priced separately.
8. Service Management Details Following interest in this offering, an account associate will discuss this with you and agree any particular aspects for this service. On agreement to use this G-Cloud offering, a purchase order will be required to ensure the appropriate consultant is made available to conduct this study.
9. Service Constraints None identified.
10.Service Levels Not applicable.
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
11.Financial Recompense Model Not applicable.
12.Training We are happy to discuss with you to identify your particular training needs and offer you tailored service to help you addressing effectively your business requirements.
13.Ordering and Invoicing Process A purchase order will ensure an appropriate consultant is provisioned to perform this study. Invoicing will be monthly in arrears, with payment terms net 30 days on receipt of our invoice.
14.Termination Terms Given that this is a short consultancy assignment we do not anticipate that the customer should want to terminate the services, however, were this to be the case the terms of the Supplier Terms and Conditions shall apply.
15.Data Restoration / Service Migration Not applicable.
16.Consumer Responsibilities Appropriate personnel must be made available to provide background on the applications to be included in the study. We will also require access to the application
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
documentation. The feedback report will be improved by access to the technical architect or similar that owns your organisation's vision around Cloud computing.
17.Technical Requirements Not applicable.
18.Trial Service Not applicable.
19.Other services available In the G-Cloud entry we have identified that Logica has appropriate skills in a number of disciplines. We outline this capability in this Section, and draw the reader’s attention to further details which are available through your Logica Account Manager or else via
[email protected]. The following disciplines are covered in this section: 1. Design Authority 2. Programme Manager 3. Project Manager 4. Business Analysis 5. Design and Development 6. Testing 7. Project Specification and Selection 8. Service Integration 9. Deployment 10. Transition Management 11. Service Management 12. User Management
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
13. Training and Learning management 14. Application Management and Support 15. Strategy and implementation services 16. End user device support services 17. Application Lifecycle Services 18. Agile development Discipline
1.
Design Authority
2.
Programme Manager
Staff UK 140
Staff World 450
Illustration of competencies
650
2100
With over 2000 staff in Logica skilled in this discipline, Logica has considerable skills in depth in this aspect of IT. Typically our programme managers:
With over 140 staff in Logica in the UK skilled in this discipline, Logica has considerable capability in this aspect of IT. Involving the overseeing of the technical strategy across the client, ensuring that programmes and projects comply with the client’s standards for technology, Logica has performed this role for most of the FTSE 100 companies as well as in the Government arena, with large scale programmes in Justice, Policing and Central Government.
Are empowered to make decisions on behalf of the client for the overall programme/project Report into the Executive Steering Group Manage the client’s commitments to the programme/project. Change Approval Provide high level management of dependent third parties Provide an escalation point for any resourcing issues. Ensure that deliverables are produced in a timely manner. Escalate issues within the client as appropriate. Represent Logica on the project steering group. Attend contract meetings Brief Senior management Logica has performed this role for most of the FTSE 100 companies as well as widely in the Government arena.
3.
Project Manager
© Logica UK Ltd 2013
1700
>2500
As a large system integrator, project management is a major skill at Logica, with
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies over 1500 with this skill in the UK alone. With PRINCE2 as a standard qualification, Logica manages projects in the Public Sector and Private Sector alike. The management covers projects associated with developments of applications, infrastructure and business change. In this we hand over to support arrangements associated with the effects of the project, whether this is performed by Logica, the client or third parties acting on behalf of the client.
4.
Business Analysis
1600
>2500
Our Business Analysts and Business Consultants provide the expertise on how best to implement business and process change. This takes into account the need for minimal disruption to the normal operation of the business, including advice on phasing of the individual capabilities and methodologies which could be employed to maximise the efficiency of any required communications. With our client knowledge, this is a discipline in which Logica has considerable expertise.
5.
Design and Development
750
>2500
Following on from the Business Analysis, Design and Development are core offerings that Logica has to offer. This covers all forms of development – from Waterfall to Rapid Development and all points in between, according to client requirements. We can provide this through Logica’s UK or offshore teams working onsite or offsite. When we blend onshore and offshore resources, for example, we can produce two benefits to our customers:
6.
Testing
560
>2500
More work can be performed in a standard working day through a ‘follow the sun’ model. This may be particularly useful for urgent projects. The labour arbitrage of using offshore resources can provide our customers with reduced costs. Logica has long championed Testing, with capabilities across the board in Test Strategy through to Execution and Managed Testing as a service. A major element in this is ensuring that an independent test is undertaken, basing the test scenarios on the key business requirements. Important within this is ensuring that the client’s staff have understood, communicated and clarified their requirements, so that tests can be constructed to meet the day to day
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies business needs. As well as strong practitioners in the discipline, Logica’s consultants have also produced books on the topic, including Risk and Requirements Based Testing. As with the Design and Development discipline described above, we can provide this through Logica’s UK or offshore teams working onsite or offsite. When we blend onshore and offshore resources, for example, we can produce two benefits to our customers:
7.
Project Specification and Selection
1500
>2500
More work can be performed in a standard working day through a ‘follow the sun’ model. This may be particularly useful for urgent projects. The labour arbitrage of using offshore resources can provide our customers with reduced costs. As an external organisation we regularly need to agree tight specification in our assignments. It is fundamental to our customer engagement, and has been for nearly 50 years. Where projects involve product selection, our project managers work closely with business and technical analysts to propose appropriate candidates are presented, taking account of cost, quality, time and security. We are an independent organisation and are not tied to particular products. Indeed, our workforce has experience against most COTS (Commercial off the shelf) products in the marketplace.
8.
Service Integration
120
460
Service Integration and Management is growing in popularity amongst organisations these days, and we are at the forefront of this new delivery model. Often working very closely with outsourcing advisers, we are increasingly performing this function throughout Europe to great acclaim. We predict that this activity will increase over the next 5 years.
9.
Deployment
690
1600
Our approach is not to supply just a theoretical or management service. When engaging with Logica, you will find that we take ideas all the way through to implementation and deployment. The Logica Shared Change and Deployment Management team co-ordinates and controls the Change Management processes of over 100 clients and handles on average 1,100
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies change requests per month. Team members are ITIL qualified with certifications ranging from ITIL Foundation to ITIL Managers certificates. Their role encompasses recording RFCs, coordinating impact assessments, obtaining approval, planning and execution of consistent, successful change and release across all service streams and the co-ordination of the Change Advisory Board
10. Transition
330
1100
Our approach to Transition Management is to cover the client’s Infrastructure requirements, support organisation and processes and application installation. Transition Management is responsible for successfully managing the handover of the service from the Implementation team to the Managed Service support teams.
11. Service
780
2200
IT Service Management (SM) is one of our core competencies. We believe that realistic repeatable processes provide the right structure to deliver continually improving services to release increased value. Our SM approach applies to all service streams, whether supplied by ourselves, our partners, sub-contractors or other third parties. Clarity of roles and responsibilities will help to ensure a consistent quality of service across all streams.
Management
Management
We have developed a centralised Service Management delivery capability – the ITIL Shared Service team. This team is responsible for the co-ordination of the operational delivery of Service Management and works closely with all production units (e.g. Application Management, Infrastructure Management, Telecommunications) including third parties, and the customer facing Service Management team. This ITIL service will minimise cost through best practice and maintain consistent quality of service throughout. This enables our customers to be able to rely on IT, and will help to make IT a business enabler (e.g. bringing new products to market) rather than an inhibitor. We have vast experience as a service integrator, successfully delivering quality seamless services for our clients in large and complex environments. With emphasis on continual service
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies improvement and client intimacy, the service delivers efficient and effective processes to provide low cost, high value, consistent and repeatable services. The ITIL shared service process teams:
12. User
220
900
Management
13. Training and
Learning management
800
2400
Provide process management and governance for technical teams, ensuring we offer a consistent service and we meet our contractual obligations and SLA targets. Manage Major Incidents to ensure there are optimised communication and the coordination of multiple technical teams to resolve incidents in the business. Manage Change so that there are no unauthorised changes released into live. Proactively manage processes such as Problem Management and Availability/Capacity Management to reduce incidents occurring and to stabilise the IT estate. Report on the service’s KPIs to advise how the service is performing. Logica has found itself involved in providing management services to both IT and user staff on many occasions. Our business knowledge has brought us into the user management role, especially with the gradual blurring between the lines of the IT and user function. This blurring is due to: The growth of commercial off the shelf products The adaptation of rapid application development approaches Often involving a user-led team The increased focus in sweating the application assets necessitating extended end-user testing. Logica has a wealth of training and development experience. We first provided training solutions as far back as 1979 and have steadily grown to become one of the leading providers of bespoke IT training propositions in the UK. We provide training solutions that balance cost and time against outcomes and achievements. As part of a broader offering within our Training & Learning capability we offer services for design, development, management, delivery and evaluation of learning and development. We provide a wide array of expertise and this includes innovative solutions
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies including mobile learning, serious games technology, Augmented Reality, collaborative working and virtual worlds. Our practice is to: first consult you on your training needs within their business context; secondly, to develop solutions to meet your specific needs; thirdly, to deliver by the most appropriate means the training programme designed to generate your business change and your people development plans; fourthly, to evaluate with you the effectiveness of the training and development programme against the business model. We aim to provide you with a training solution that is customised to fit your need, giving each individual what they need when they need it.
14. Application
320
2100
Support and Maintenance is an expanding part of Logica’s portfolio of services, with application management and support being major elements of that work. As the largest European supplier of these disciplines this is a core skill across Logica, and is recognised by Forrester and Gartner. Logica is regularly placed in the top quartile in this discipline.
15. Strategy and
75
450
Whilst these are at opposite ends of the “V” model, they are closely related due to the need for strategy to be implementable. We use our business consultants to support our clients with their strategy, always with a mind to the future and the deliverability of the strategic decisions.
16. End user device
640
1700
Our Service Desk is much lauded in the press, and rightly so. We continue to receive awards for this part of our end user device support, with most desktop / laptop related problems resolved by the desk at first call. Where we are unable to fix problems over the internet, we call on our partner Computacenter to provide local support.
17. Application
1100
2200
Logica has been involved in application management since our inception nearly 50 years ago. Consequently we have created lifecycles for varying types of application development over the years, from waterfall through the various flavours of rapid application development and product amendment. This is core to our business and therefore we have honed the lifecycles into services to optimise the application management function.
Management and Support
implementation services
support services
Lifecycle Services
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies In this function we consider activities such as (but not limited to): Functional Design Technical design Code development Unit Test Scripting and Execution System Test Scripting and Execution Integration Test Scripting and Execution Code Build and Release Configuration Management Software Delivery Management and Planning Test Management and Planning Defect Management and Resolution Logica’s standard framework for providing application support services is ITIL based. Our approach combines deep industry and domain expertise with application lifecycle management competencies and strategic relationships with our customers. We take on the ongoing support of existing applications rapidly and without disruption of service, and then work with our customers to increase the value of the outsourcing to their organisations.
18. Agile
development
100
350
Logica has been developing and using Agile for many years and as such, is a founder member of DSDM (Dynamic Systems Development Method) and has made significant contributions to its development throughout the years. As appropriate, we have been using agile software development since late 1990’s. Logica has experience in a range of recognized, best in class, agile methods, chosen to match the circumstances: Scrum is the most commonly used; however, XP (eXtremeProgramming), and MSF (Microsoft Solutions Framework) are used on Microsoft projects. We also used Homebrew in our automated testing. As a long term practitioner of Agile, we have adapted such techniques with waterfall projects where appropriate to deliver greater business benefits. Our approach is governed by our quality management system which includes a menu of development lifecycles including agile software development. We expect strong collaboration and cooperation from our customers throughout the project lifecycle in defining and prioritising the
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Consultancy to support deployment into Microsoft hosted service GCloud – Lot 4 Specialist Cloud Services – Service Definition
Discipline
Staff UK
Staff World
Illustration of competencies business requirements. We welcome requirement changes during development which enhances competitive advantage for our customers. We use Timeboxing to keep the scope within budget with prioritisation by our customer. Each task is assigned a priority and an estimated cost-tocompletion. Priorities and estimates are reassessed regularly to ensure high value requirements are delivered in time. Our commercial approach is flexible which encourages collaboration with our customers.
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Logica UK Limited / 250 Brook Drive / Green Park / Reading / RG2 6UA / TEL: 020 7637 9111 www.logica.com Logica is now part of CGI, a leading business and technology services company focused on helping clients achieve results. Since our founding in 1976, we've operated upon the principles of sharing in clients' challenges and delivering quality services to address them. With 72,000 professionals in more than 40 countries, we have the presence, expertise and complete IT services to meet clients’ business needs anywhere, anytime. We provide the responsiveness and accountability of a true local partner while offering the global scale, talent and services needed to meet your evolving needs. More information is available at www.logica.com and www.cgi.com The address of its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom. Copyright statement: This document contains information which is confidential and of value to Logica. It may be used only for the agreed purpose for which it has been provided. Logica’s prior written consent is required before any part is reproduced. Except where indicated otherwise, all names, trade marks, and service marks referred to in this document are the property of a company in the Logica group or its licensors.
