Your Hostpoint Control Panel INSTRUCTIONS. Version 2.5 /january 2016

INSTRUCTIONS

Your Hostpoint Control Panel Version 2.5 /january 2016

Hostpoint AG | St. Dionysstrasse 31 | 8640 Rapperswil-Jona | Switzerland Tel. +41 844 040404 | Fax +41 844 090909 | [email protected] | www.hostpoint.ch

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Contents Your Hostpoint Control Panel.........................................................................................1 1 Login............................................................................................................................5 2 The start page..............................................................................................................6 2.1 Services................................................................................................................7 2.2 Domains...............................................................................................................7 2.3 Admin...................................................................................................................7 2.4 Shop.....................................................................................................................7 3 Services.......................................................................................................................8 3.1 Selecting your hosting account............................................................................8 3.2 Server overview....................................................................................................9 3.3 The ‘E-mail’ menu item.........................................................................................11 3.3.1 E-mail............................................................................................................11 3.3.1.1 Create e-mail address...........................................................................11 3.3.1.1.1 Create new e-mail account............................................................14 3.3.1.1.2 Spam scanner................................................................................14 3.3.1.2 Create new e-mail redirect....................................................................17 3.3.1.3 Create new e-mail account with redirect...............................................18 3.3.1.4 Editing e-mail addresses.......................................................................18 3.3.1.4.1 Account settings.............................................................................19 3.3.1.4.2 Assign autoresponder....................................................................20 3.3.1.4.3 Spam scanner................................................................................21 3.3.1.4.4 Redirect..........................................................................................23 3.3.1.4.5 Cloud Office....................................................................................24 3.3.1.4.6 E-mail migration.............................................................................25 3.3.1.5 Autoresponder.......................................................................................26 3.3.1.5.1 What is an autoresponder?............................................................26 3.3.1.5.2 Create autoresponder template.....................................................26 3.3.1.5.3 Assign autoresponder template.....................................................27 3.3.1.5.4 Delete autoresponder template......................................................27 3.3.1.6 Mailinglists.............................................................................................28 3.3.1.6.1 What is a mailinglist?.....................................................................28 3.3.1.6.2 Creating a mailinglist......................................................................28 3.3.1.6.3 Editing mailinglists..........................................................................28 3.3.1.6.4 Deleting mailinglists.......................................................................29 3.3.1.7 Cloud Office...........................................................................................30 3.3.1.7.1 Drive...............................................................................................30 3.3.1.7.2 Costs..............................................................................................30 3.3.1.7.3 Administrator..................................................................................30 3.3.1.8 E-mail moving service...........................................................................31 3.3.2 Websites.......................................................................................................32 3.3.2.1 Websites................................................................................................32 3.3.2.1.1 Edit.................................................................................................32

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3.3.2.1.2 Document root................................................................................32 3.3.2.1.3 Aliases............................................................................................33 3.3.2.1.4 Statistics.........................................................................................33 3.3.2.1.5 Logs................................................................................................33 3.3.2.1.6 Web settings...................................................................................34 3.3.2.1.7 Delete.............................................................................................34 3.3.2.2 SITES....................................................................................................35 3.3.2.3 Webshop................................................................................................36 3.3.2.4 web-o-mat..............................................................................................37 3.3.2.4.1 Logging in.......................................................................................37 3.3.2.4.2 Information.....................................................................................37 3.3.2.4.3 Up/downgrade................................................................................37 3.3.2.5 Applications............................................................................................38 3.3.2.5.1 Installed applications......................................................................38 3.3.2.5.2 Available applications.....................................................................39 3.3.3 Databases.....................................................................................................41 3.3.3.1 Edit.........................................................................................................41 3.3.3.2 phpMyAdmin..........................................................................................42 3.3.3.3 Database users.....................................................................................42 3.3.3.3.1 Edit.................................................................................................42 3.3.4 Explorer.........................................................................................................43 3.3.4.1 Text editor..............................................................................................44 3.3.4.2 Renaming / deleting...............................................................................45 3.3.4.3 Downloading..........................................................................................45 3.3.4.4 Permissions...........................................................................................45 3.3.4.5 Uploading files.......................................................................................45 3.3.4.6 Creating Files/Directories......................................................................46 3.3.4.7 Web settings..........................................................................................47 3.3.4.7.1 PHP Settings..................................................................................47 3.3.4.7.2 Password protection.......................................................................48 3.3.4.7.3 Apache Handler, MIME Types and Error Documents....................48 3.3.5 Admin............................................................................................................49 3.3.5.1 Changing your password.......................................................................49 3.3.5.2 Customer contact..................................................................................49 3.3.5.3 FTP........................................................................................................50 3.3.5.4 Backup Manager...................................................................................51 3.3.5.4.1 Server backup................................................................................51 3.3.5.4.2 Database backup...........................................................................51 3.3.5.4.3 Emergency restore.........................................................................51 3.3.5.5 Cronjobs Manager.................................................................................52 3.3.5.5.1 What are Cronjobs?.......................................................................52 3.3.5.6 Preferences...........................................................................................52 3.3.6 Support..........................................................................................................53 3.3.6.1 Support center.......................................................................................53 3.3.6.2 Hostpoint CheckIn.................................................................................53

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3.3.6.3 Support code.........................................................................................54 3.3.6.4 Manual...................................................................................................54 4 Domains.......................................................................................................................55 4.1.1 Adding domains............................................................................................56 4.1.2 Creating subdomains....................................................................................56 4.1.3 Whois............................................................................................................56 4.1.4 Modifying DNS Entries..................................................................................57 4.1.5 Changing nameservers.................................................................................57 4.1.6 Deleting domains..........................................................................................58 4.2 Bought domains...................................................................................................58 5 Appendix......................................................................................................................59 5.1 General.................................................................................................................59 5.1.1 Name servers................................................................................................59 5.1.1.1 What does that mean?..........................................................................59 5.1.2 Accessing a website with an inactive domain...............................................60 5.1.3 Setting up e-mail addresses in your e-mail program....................................60 5.1.4 Webmail........................................................................................................60

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1 Login To log into the Control Panel, simply open our website: https://www.hostpoint.ch Click ‘Login’ on the menu bar. You can now sign in using the login details specified in the contract for your server, which was sent to you as a PDF file. You can also use your Hostpoint ID to log in directly, if you already have one. As an alternative to logging in via our website, you can also use the following direct link: https://admin.hostpoint.ch

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2 The start page On the start page, you will find information about your server and any important messages from Hostpoint.

It also contains various menu items (navigation) at the top of the screen, which are described here in detail:

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2.1 Services This page provides an overview of your hosting services, which you can manage using your Hostpoint ID. If you don’t have a Hostpoint ID, you will still be able to view your hosting services here.

2.2 Domains This page contains functions for adding domain names and subdomains to your server or deleting them. You can also make changes to the DNS and name server on this page.

2.3 Admin If you have a Hostpoint ID, you can view the invoices and contracts for your servers and domains on this page. You can also settle any open invoices directly.

2.4 Shop If you would like to add more products to your Hostpoint ID or your server, you can do so easily and directly in the integrated shop.

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3 Services On this page, you will find all settings and functions that are relevant for your server.

3.1 Selecting your hosting account If you have a Hostpoint ID and have used it to log in to the Control Panel, you can choose here which hosting account you want to manage. To do so, simply click ‘OPEN’ below the hosting account. With the shortcuts, you can start your SITES or your ePages Webshop, or access one of your other available hosting accounts directly. To do so, simply click on the relevant symbol.

If you have logged in using the username of your server, you will be able to access only that server.

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3.2 Server overview The server overview provides a general overview of how your selected hosting account is used. In addition to the quota, the number of domains and the number of databases, you can see which version of PHP, MySQL and PERL is used on your server.

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You can add domains and databases directly by clicking the ‘+’ symbol.

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3.3 The ‘E-mail’ menu item All our hosting packages offer the possibility of managing e-mail addresses. You can create your own e-mail addresses for all domains and subdomains. The ‘E-mail’ category also includes autoresponders, mailinglists, Open-Xchange and email migration. If you are using a new server, you will not yet see any e-mail addresses in this overview. You can now create your e-mail addresses.

3.3.1 E-mail If you are using an existing server, this overview will show you all e-mail addresses for all domains associated with the server. By clicking on the selection, you can see all e-mail addresses that have been created.

3.3.1.1 Create e-mail address There are two ways to create a new e-mail address: Option 1 Click on the blue button ‘Create e-mail address’. The wizard will ask you later which domain name you want to use for your e-mail address. Option 2 Click on ‘Create e-mail address’ directly below each of your domains. You can then define which domain names you want to create e-mail addresses.

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The Hostpoint Control Panel will now ask you how you want to create your e-mail address:

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3.3.1.1.1 Create new e-mail account Here you can create an e-mail address; e.g. ‘[email protected]’. It will save the received e-mails on your server and you can then retrieve/view them using your own email program (Outlook, Apple Mail, Thunderbird, etc.) or via webmail (https://webmail.hostpoint.ch). Choose ‘Create new account’ and click ‘Continue’. Now enter the e-mail address; e.g. ‘info’. If you have more than one domain on your server, you can choose which one will appear after the ‘@’ symbol. If you have already chosen the domain, it will be selected automatically. If you accessed the main e-mail overview via the ‘Create e-mail address’ button, you can now select the domain name from the ones on your server. Now go to the ‘Password’ field. Enter a secure password containing at least eight letters and one number and confirm it in the ‘Confirm password’ field. In the ‘E-mail account quota’ field, you can specify the storage space for your account. The default value is 500 MB. However, you can change this number according to your preferences (max. 10,000 MB per e-mail account). Enable login to the ‘E-mail control panel’ for this e-mail address if you want to create a separate login for this address. In the E-mail Control Panel, you can change the settings only for this e-mail address, not for other functions of the Control Panel. You can also access the E-mail Control Panel via https://admin.hostpoint.ch using the e-mail address and password as the login details. More information about the E-mail Control Panel can be found here: https://support.hostpoint.ch/index.php?page=ArticleDetailPage&navigation=6&article=173 After competing all steps, click ‘Continue’. You will now see the settings for the spam scanner. 3.3.1.1.2 Spam scanner Choose the option ‘Activate spam scanner’ (recommended) and ‘Activate spambox’ (recommended) if you wish to use these functions. If the spambox is activated, all e-mail that our spam scanner identifies as spam is moved to a separate ‘Spam’ folder instead of being delivered to you. This means no more annoying junk mail in your inbox. If you access your e-mail account via IMAP, you can subscribe to the spam folder (see the help section of your e-mail program for details of how to subscribe to folders). You can then see which e-mails have been classified as spam. If you deactivate the spambox function, the e-mails will still be scanned and, if necessary,

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flagged as spam. However, such e-mails will then be delivered to your inbox and you will have to delete them manually. If you have activated the spambox, you can use the field ‘Delete e-mail in spambox after X days’ to determine how often the junk mail in your spambox is automatically deleted. Spam is stored for a maximum of one week. After you have configured the spam scanner settings according to your preferences, click ‘Continue’. 3.3.1.1.3 Cloud Office You have the option of activating Cloud Office Premium for any e-mail address that you create. You are, of course, still free to use Webmail even without this option. But Cloud Office Premium offers much more, such as Active Sync for mobile devices and a file storage system. Activate Cloud Office Premium if you want to use these features, or simply add the option later. Click Finish. Once you have set up your e-mail address, you will receive an e-mail containing information on how to configure your e-mail program. We recommend printing this message or creating a screenshot. Step-by-step instructions for various e-mail programs can be found in the Support Center. Click Overview. [http://support.hostpoint.ch/index.php? page=ArticleDetailListPage&navigation=6&category=12] In the overview you will see your URL (Internet address) and a triangle icon to the left of it. Clicking this icon displays the e-mail address you have just created. Use this procedure to configure all of the e-mail addresses as necessary. You can also do this later.

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3.3.1.2 Create new e-mail redirect On this page, you can create an e-mail address (e.g. ‘[email protected]’) that forwards received e-mails to another e-mail address (e.g. ‘[email protected]’) rather than storing them on your server. Choose ‘Create new e-mail redirect’ and click ‘Continue’. If you have already chosen the domain, it will be selected automatically. If you entered the main e-mail overview via the ‘Create e-mail address’ button, you can now select the desired domain name from those on your server. Now go to the ‘Redirect to’ field and enter the e-mail address to which e-mails should be forwarded. In our case, ‘[email protected]’, i.e. an external e-mail address. You can also forward e-mails internally. Example: You want to use the e-mail address ‘[email protected]’ without having to access it through your e-mail program as well. You can easily create a redirect from ‘[email protected]’ to your e-mail account ‘[email protected]’. This means that all e-mails sent to ‘[email protected]’ will be received by the server and then stored in the e-mail account ‘[email protected]’. After entering the e-mail address, click ‘Continue’. You will see a message to confirm that the redirect has been set up. Click on ‘Back to Overview’ and then on the triangle symbol next to your domain. You will see the newly created e-mail address. You can now set up all e-mail addresses that you need immediately or at some point in the future.

Click ‘Finish’. Your e-mail forward has been set up successfully.

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3.3.1.3 Create new e-mail account with redirect This is a combination of the options described above. It is a useful function if you don’t always have time to read and respond to received e-mails and would like to leave the task to someone else. For example, you can receive e-mail to ‘[email protected]’ and also send a copy to ‘[email protected]’. You will receive all e-mails as normal, but can rest assured that the other person (in this case, ‘[email protected]’) will also receive these e-mails and be able to read and reply to them.

3.3.1.4 Editing e-mail addresses The overview shows all e-mail addresses that you have created. Click on ‘Edit’ for a created e-mail address that is also an e-mail account (no redirect and not an e-mail account with redirect). You can change the account type at any time in the ‘Please select your account type’ dropdown menu. You can choose ‘This e-mail address is an account’, ‘This e-mail address is a redirect’ or a combination of the two. A page appears with the following tabs that are automatically adapted to the selected type:

‘Account settings’, ‘Assign autoresponder’, ‘Spamscanner’, ‘Redirect’, ‘Open-Xchange’ and ‘E-mail migration’.

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3.3.1.4.1 Account settings

In ‘Account settings’, you can change the password and the quota (storage space). To apply the changes, click on ‘Apply’ or ‘Save’. The second option will take you back to the overview. On this page, you can also activate the login for the e-mail Control Panel and determine whether the address can send unlimited e-mails for the next 24 hours. This is useful if the e-mail address is being used to send newsletters. By default, 1000 e-mails can be sent within 24 hours for each e-mail address. However, when sending bulk e-mails, please read our terms and conditions to avoid being identified as a spammer. To apply the configuration and the changes, click on ‘Apply’ or ‘Save’.

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3.3.1.4.2 Assign autoresponder

Under ‘Assign autoresponder’, you can set up a predefined autoresponder. See the ‘Autoresponder’ section for details of how to set up an autoresponder. Click the ‘Use autoresponder’ box to activate the selection under it. Choose one of your predefined autoresponders in the ‘Autoresponders’ field. This could be called ‘Holiday’, for example. In the ‘Activate from’ field, you can set the time and date from which the autoresponder should be active. Click the ‘calendar’ button and choose the time and date. In the ‘Until’ field set the time and date at which the autoresponder should be deactivated. To finish, enter the name of the sender in the ‘Identity’ field. This is usually the owner of the e-mail account; in our case, ‘Max Example’. We recommend that you don’t change any settings retroactively, as the autoresponder will always be active from the current point in time. To apply the configuration and changes, click on ‘Apply’ or ‘Save’.

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3.3.1.4.3 Spam scanner

In ‘Spamscanner’, you can activate or deactivate the spam scanner (deactivate at your own risk!), and configure the spambox and automatic emptying of the spambox. You already configured these settings when setting up your e-mail address. The spam scanner offers you the following individual options:

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3.3.1.4.3.1 required_score In the main settings of the spam scanner, you can define the value for ‘required_score’ in accordance with your preferences. The defined value determines how many spam scanner hits are required for an e-mail to be considered spam. If an e-mail exceeds this value, the steps defined in your configuration will be performed, such as moving the e-mail to the spambox. You can increase this value to make the spam scanner weaker (more spam criteria is needed per e-mail to trigger the defined steps) or lower it to achieve the opposite effect. 3.3.1.4.3.2 rewrite_header_subject You can also change how spam e-mails are flagged. Use this option if you want the spam scanner to overwrite the subject of e-mails considered to be spam. The text that you enter will appear before the original subject text (e.g. ‘[SPAM]’). You can also choose from a selection of predefined placeholders. 3.3.1.4.3.3 Sender verification The option ‘Sender verification’ is another way to protect yourself against unwanted junk mail (spam). We check whether the sender’s e-mail address is valid. If not, the e-mail is automatically moved to your spambox. However, in rare cases, a legitimate e-mail sent to an address protected by ‘Sender verification’ may not be delivered (e-mail lands in the spam folder with the note ***Sender address does not exist***). Should this happen, simply remove the tick next to ‘Sender verification’. All e-mails filtered out by ‘Sender verification’ will then land in your inbox. 3.3.1.4.3.4 How do blacklists and whitelists work? Imagine the following: Although you have activated the spam scanner, you still receive junk mail from a certain e-mail address that the scanner hasn’t filtered out. Let’s call this e-mail address ‘[email protected]’. To ensure that e-mails from this address are identified as spam, enter the address in the field ‘New blacklist e-mail address’ and click ‘Add’. You will then be able to see that this e-mail address is listed and flagged as spam by the spam scanner. You can, of course, also use regular expressions (regex) such as ‘*@gmail.com’ to list all e-mails originating from this domain. The whitelist works in the same way, but in reverse. For whatever reason, our spam scanner is flagging e-mails from your friend as spam and you either don’t receive them or have to search for them in the spam folder. Let’s call this e-mail address ‘[email protected]’. To ensure that e-mails from this address are no longer identified as spam, enter the address in the field ‘New whitelist e-mail address’ and click ‘Add’. Again, you will see that the e-mail address is listed and no longer flagged as spam by the spam scanner. You can add or remove e-mail addresses at any time depending on your requirements. To

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apply the configuration and the changes, click on ‘Apply’ or ‘Save’. Tip: You can configure the spam scanner settings globally for all e-mail addresses belonging to a domain. To do so, click on ‘Spam scanner’ next to the desired domain in the overview of your e-mail addresses. The settings are the same as those mentioned at the beginning. 3.3.1.4.4 Redirect

If you have defined an e-mail redirect or an e-mail account with redirect, you will now see the ‘Redirect’ tab. Here, you can edit (i.e. add or delete) your redirects. For e-mail addresses that are solely used for redirect, at least one redirect must remain. For accounts with redirect, you can delete all redirects. In this case, the account type will automatically change to ‘This e-mail address is an account’. To apply the configuration and the changes, click on ‘Apply’ or ‘Save’.

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3.3.1.4.5 Cloud Office

You can also activate Cloud Office Premium for Cloud Office to save your data in a central location and synchronize it with your computer or mobile phone, for example. Once Cloud Office is activated, you can change all of the default folder names. Webmail modifies these names for the e-mail folders. Make sure these changes are also applied to your e-mail program (e.g. Outlook, Thunderbird, Apple Mail) if you want to set up your e-mail account(s) locally. To apply all changes and complete the configuration process, click Apply or Save.

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3.3.1.4.6 E-mail migration Under ‘E-mail migration’, you can migrate e-mails from different locations. This can be useful if you want to transfer your mailboxes from ‘@gmail.com’ to Hostpoint, for example. During this process, Audriga ensures that all e-mails find their way to our servers. More information about Audriga’s service can be found directly in the Control Panel under ‘Email migration’.

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3.3.1.5 Autoresponder Click the menu item ‘Autoresponder’ to see an overview of the autoresponder templates. This list is initially empty. Create an autoresponder now.

3.3.1.5.1 What is an autoresponder? An autoresponder is an automated e-mail reply. This means: If someone sends you an email and you are unable to reply for a while, you can activate the autoresponder and it will take care of it for you. You can determine the autoresponder text yourself. 3.3.1.5.2 Create autoresponder template Click on ‘Create an autoresponder template’. Go to the field ‘Template Name’ and enter a name, so that you know what the autoresponder is for (e.g. ‘Holiday’). In the ‘Subject’ field, you will see the code ‘Re: %subject%’. This means: the autoresponder will use the subject of the received e-mail in the reply and put ‘Re:’ before it. Your e-mail program does the same whenever you reply to someone. You can, of course, also define your own permanent subject. In the next box (‘Send as HTML’), you can choose to send your reply as an HTML e-mail (provided your text is written in HTML). If you don’t activate this option, your e-mail will be sent as plain text. In the next field, you can write the text to be used in the automated reply. After entering the text, click on ‘Save’ to return to the overview. You will now see your created autoresponder with the name ‘holiday’.

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3.3.1.5.3 Assign autoresponder template As already explained in the ‘E-mail’ section, you can assign an autoresponder to your email addresses. Go to the menu item ‘E-mail’ and select an account. Edit the account and add the autoresponder for the e-mail address. Return to the ‘Autoresponder templates’ overview. If you have done everything correctly, the address you selected earlier and the period for which the autoresponder is activated will be shown under ‘E-mail address’. You can, of course, edit the autoresponder template at any time. The procedure is exactly the same as for creating a template. 3.3.1.5.4 Delete autoresponder template You can delete individual autoresponder templates using the ‘Delete’ function. To avoid unintentional deletion, a pop-up window appears asking you to confirm the deletion process. Click the box and the deletion button will become active. Now click on it. The overview will refresh and you will see that the autoresponder template no longer exists.

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3.3.1.6 Mailinglists Click the ‘Mailinglists’ menu item to open the ‘Mailinglists’ overview. This list will be empty, and you will now create a mailinglist. 3.3.1.6.1 What is a mailinglist? A mailinglist allows a closed group of people to exchange e-mails. The main difference between a normal e-mail sent to multiple recipients is that a mailinglist has its own e-mail address. If you send an e-mail to this address, the mailinglist software will automatically send the e-mail to all the members on the list. 3.3.1.6.2 Creating a mailinglist Click ‘Create a mailinglist’. In the ‘List name’ field, give your list a name or e-mail address indicating the purpose of the mailinglist. In our case, we will use ‘sample’ (case sensitive!). In the ‘Domain’ field, select the domain if you have already created multiple domains for your server. Next, enter a password in the ‘Password’ field (at least five letters and one number). Repeat the password in the ‘Confirm password’ field. Finally, enter the e-mail address of the administrator responsible for the list. We will use ‘[email protected]’. After you’ve entered all the details, click ‘Save’ to return to the overview. The list now shows the mailinglist you have just created. Note that the e-mail address that you have assigned to the mailinglist can not be used as an account, redirect address or an account with redirects under ‘E-mail’. This e-mail is reserved for the mailinglist. 3.3.1.6.3 Editing mailinglists The ‘Edit’ item lets you configure your mailinglist (for a detailed description and instructions, refer to the user manual provided by the manufacturer of your mailinglist software). The ‘Change password’ item lets you change the password you entered when you created the list.

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3.3.1.6.4 Deleting mailinglists You can delete individual autoresponder templates using the ‘Delete’ function. To avoid unintentional deletion, a pop-up window appears asking you to confirm the deletion process. Click the box and the deletion button will become active. Now click on it. The overview will refresh and you will see that the autoresponder template no longer exists. The e-mail address can now be used again as an account, redirect address or as an account with redirect.

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3.3.1.7 Cloud Office Under Cloud Office, you can configure your Cloud Office and change these settings: 3.3.1.7.1 Drive T he Drive represents the document filing in Cloud Office. With Cloud Office Premium you have standard 1 GB for document filing within the Webmail available. If you reach to the limit of 1GB, an upgrade is possible. Please note, that this additional cost incurred because the document filing is not on your Hosting. 3.3.1.7.2 Costs Under Costs, you will find a list of prices for all e-mail accounts for which you have activated Cloud Office Premium. 3.3.1.7.3 Administrator Under the tab «Administrator» you can find your administrator user of Cloud Office. This isn't important for synchronization, it is intended as an emergency solution, if you want to authorize public data from deleted / downgraded users new. In addition, it is possible to create resources and groups for the calendar with the administrator user.

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3.3.1.8 E-mail moving service The Audriga e-mail moving service lets you transfer your e-mail account from any provider to Hostpoint (e.g. Hotmail, Gmail, etc.) Most providers support this service. Requirements:   

The external provider must support IMAP access to the e-mail account. Login details for your external e-mail account Login details to your Hostpoint e-mail account

You can perform a test move for each hosting account and then decide whether to proceed with the Audriga service. You can also purchase vouchers for future moves. The move is performed automatically by the Audriga software.

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3.3.2 Websites Clicking the ‘Websites’ menu item shows a list of the websites you have created, along with their respective document roots. If you have already entered a domain name under ‘Domains’, all you need to do now is create a website for this domain. Simply click ‘Create a website’ at the bottom of the page. You can now choose from the list of domain names you have entered under ‘Domains’. Select the domain name. In our case, this is ‘your-own-domain.ch’. Then check the box next to ‘www’. This allows visitors to access your website without having to enter ‘www’. In the next step, select the server directory where the content for your website will be stored – this never needs to be changed. Clicking on ‘Create a website’ exits the wizard.

3.3.2.1 Websites 3.3.2.1.1 Edit The ‘Edit’ function allows you to select a different document root or add additional alias domains and subdomains to your website. 3.3.2.1.2 Document root The document root is the path to the location or folder where your website data is stored. For your-own-domain.ch, for example, this might be ‘/home/yourownd/www/your-owndomain.ch’. All data you want to be available on the internet must be placed in the folder ‘www’. We recommend that you select a folder with a descriptive name to help you recognize where specific websites are stored.

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3.3.2.1.3 Aliases Aliases allow a website to be accessed via different domains and/or subdomains.

3.3.2.1.4 Statistics Clicking on ‘Statistics’ displays the user statistics for your website. You can sort the statistics according to various categories, such as the most popular pages or times when your websites receive the most visitors. 3.3.2.1.5 Logs Under ‘Logs’, you will see the ‘Domlogs’ tab. This is the number of times your website has been accessed in a raw form. You can download this log and analyze it using a statistics program of your choice. Under ‘Errorlog’, you will see a list of error messages encountered by visitors to your website. If your website does not return any error messages, the error log will also be empty.

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3.3.2.1.6 Web settings In the ‘Web settings’ menu, you will see various options for changing your website to meet your technical requirements. These options are described in the section ‘Web settings’. 3.3.2.1.7 Delete The ‘Delete’ feature lets you delete a website from your Control Panel. The website files themselves remain on the server and can be deleted in ‘Explorer’ or using an FTP program. The domain also remains in your Control Panel.

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3.3.2.2 SITES This is the introduction to SITES, a program particularly suited to web design beginners and which allows you to create your own website in no time. Click ‘Login’ to start SITES. The ‘Administration’ button lets you connect SITES with any website. Click ‘Go to website’ and the website you have created with SITES will open. You will find online instructions for using SITES after you have logged into SITES.

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3.3.2.3 Webshop This menu item is available only for Smart and Business servers and Essential and Premium Shop servers. The Getting Started PDF and the Help function in the shop explain how the ePages Webshop works. Click ‘AutoLogin’ to open ePages. The ‘Administration’ button lets you connect ePages with any website of your choice. You can also choose whether you would like the shop to be accessible by visiting ‘your-owndomain.ch’ or ‘your-own-domain.ch/webshop’. Clicking ‘Go to Webshop’ opens the webshop you have created with ePages. You will see an online manual, video tutorials, forums and an ePages blog after logging into the shop.

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3.3.2.4 web-o-mat Click the ‘web-o-mat’ menu item to open the web-o-mat overview page. You will now see the limited version, which you can use free of charge. If you do not see a version of web-omat, you already have an account for which this software is no longer automatically installed. This is because the SITES program is the official successor to web-o-mat; it includes more features and is more up to date. 3.3.2.4.1 Logging in Click ‘Login’ to open the free version of web-o-mat. The program immediately shows an explanation of how web-o-mat works. 3.4.3.2 Manage Under ‘Manage’, you will find information about your web-o-mat site and the option to change versions. Note: The full version of web-o-mat must be purchased. 3.3.2.4.2 Information In addition to information on the billing period of your web-o-mat instance, the version and domain used for the installation, you also have the option to change the publish directory. You can edit the existing details here as well. 3.3.2.4.3 Up/downgrade If you would like to use all the web-o-mat features without any limitations, you have the option to upgrade here. You can select between the full version and the e-commerce version. The e-commerce version includes an easy-to-use webshop and all the features included in the full version. 3.4.3.3 Delete Clicking ‘Delete’ deletes the web-o-mat version you are currently using. If you are using a pay version of web-o-mat, this product will be canceled on the next possible date.

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3.3.2.5 Applications This menu lets you install popular applications from third parties in a simpler way than the standard method. However, you should note that you must regularly update these applications and agree to the specific Terms & Conditions for using these applications. You can install updates directly from the Control Panel. 3.3.2.5.1 Installed applications This list shows applications you have already installed via the Control Panel and indicates whether any updates are available.

3.3.2.5.1.1 Info Details about the type, version, database or website you are using for the selected application are displayed here. 3.3.2.5.1.2 Delete Clicking the ‘Delete’ button removes an application from your Control Panel. Databases and database users are left alone and must be deleted separately. The application files are deleted.

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3.3.2.5.2 Available applications All applications that can be installed via your Control Panel are listed in this menu. Clicking the ‘Install’ button below the desired application starts a wizard that guides you through the installation process. 3.3.2.5.2.1 Create counter, time or date Counters are used to count the number of website visitors. The counter registers how many times a website is visited. The current date is displayed for the ‘Date’ type, and the current time for the ‘Time’ type. Click ‘Create’ next to ‘Counter, ‘Time’, or ‘Date’. A new page appears. First, pick a name such as ‘counter_www.your-domain-ch_1’. Next, select the type. You can choose from ‘Counter’, ‘Date’ and ‘Time’. The next field, ‘Save IP address for’, is only for the counter. This field lets you set how long (in seconds) the counter will wait before counting new visitors with the same IP address. The ‘Initial value’ field is also for the counter only. Enter the starting value for the counter. This is usually 0. The same applies to the ‘Set minimum count of digits’ field. Enter the number of places for the counter. For example, if you enter ‘3’, the counter can count up to a maximum value of 999. The two fields ‘Outer border width’ and ‘Inner border width’ let you create a border for your indicators. For ‘Border color’, a pop-up appears in which you can select the color. Now you can select the design. Scroll all the way to the bottom. There you will see a preview. If you are satisfied with the design, click ‘Create’. The confirmation page appears. The URL for insertion into your website is displayed here.

3.3.2.5.2.2 Creating a form mailer A form mailer lets you create a simple form that your website visitors can use to send you messages directly from your website. First, select the e-mail address that you want to use to receive the e-mails. Next, enter a subject such as ‘Contact form on website your-own-domain.ch’ and click ‘Continue’. Now select the fields you want to be shown on the form. In the first case, these are name, email address and message. In the second case, the user can also enter their own subject (your predefined subject is overwritten). The third case includes name, e-mail address and a range of options defined by you.

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Once you have made your selections, click ‘Continue’. You now see the form and below it a snippet of code, which you can copy and include in your website. For a detailed list of all form mailer functions, go to https://support.hostpoint.ch/index.php?page=ArticleDetailPage&navigation=6&article=56

3.3.2.5.2.3 Extras Click the ‘Extras’ menu item to go to a page listing special offers and promotions that you may find beneficial. Note that the services listed here are available for a limited time only and will vary. There is no guarantee that you can use these on a permanent basis.

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3.3.3 Databases Click the ‘Databases’ menu item to open a list of your MySQL databases. If you have already installed applications, you will see the databases currently in use. To create a new database, click ‘Create a database’ and follow the instructions in the wizard. You will be prompted to enter a name, database user and password for working access to your database. We recommend creation of a separate database user for each database.

3.3.3.1 Edit Clicking ‘Edit’ below the database takes you to the administrative functions. Here you will see the host names and MySQL version you are using. You can also grant specific authorizations to assigned database users.

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3.3.3.2 phpMyAdmin Click ‘phpMyAdmin’ to open the selected database with this administrative function. 3.5.0.3 Delete This function deletes the selected database.

3.3.3.3 Database users Select this menu item if you would like to make changes to or delete existing database users, or create new users. Click the ‘Database users’ menu item to open a list of your MySQL database users. If you have already installed several applications and previously created a database with users, you will see these items here. Click ‘Create a database user’ and give the user a name and password. 3.3.3.3.1 Edit Click ‘Edit’ to change the password of a database user. Note: If you change the password of a database user, you will usually have to enter the new password in your application as well. Here you can also activate/deactivate external access (‘Hosts’ button). By default, you can access databases only from within the Hostpoint domain. If, for example, you would also like to manage these databases from home using a tool like MySQL Administrator, you must set up the appropriate authorization.

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3.3.4 Explorer Explorer allows you to manage the folders and files in your hosting account and make specific settings for the various directories.

Explorer is essentially a file manager and works like one. Directories are displayed in blue and individual files in black. If you click the ‘www’ folder, for example, you go one level down in the ‘www’ folder. There you will see a few folders with which you are probably already familiar. The ‘your-owndomain.ch’ folder, for example, is for the ‘your-own-domain.ch’ website that we’ve created in the course of this documentation. If you click on this folder, you will see further folders for any applications and data that you have installed. By clicking ‘..’ you go up one level; i.e. back. The clipboard is the tool for moving and copying files and folders.

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3.3.4.1 Text editor With the online text editor, you can edit your files directly in the Control Panel, so you don’t have to download and re-upload them via FTP. You can open the editor by clicking the pencil button.

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3.3.4.2 Renaming / deleting These functions are self-explanatory.

3.3.4.3 Downloading You can download all your data to your computer. To do so, click the arrow button and save the file locally on your computer.

3.3.4.4 Permissions If you want to change the permissions for individual directories or files, click the blue permissions level. As this is a professional tool, we assume that you have informed yourself about its use and effects.

3.3.4.5 Uploading files Click the ‘Upload files’ button at the end of the file list to upload new files from your computer to your hosting account.

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3.3.4.6 Creating Files/Directories If you want to create directories or files directly in the Control Panel, you have this option at the end of the file list. Enter the desired name in the input field (e.g. ‘my_directory’) and click the corresponding button.

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3.3.4.7 Web settings Here you can set the configuration for an individual folder. You can make different settings for each individual folder. Under ‘Overwrite directory index file(s)’, determine the name for the index file. Normally, you do not have to enter anything here as all relevant files have been included by default. Under ‘Directory listing’, you can set the appearance of your empty website. If a user enters your URL – e.g. www.your-own-domain.ch/test – but you don’t have a file there, the user will normally see a white standard page. If you choose ‘Activated’ or ‘Fancy’, the user will see an Explorer structure (Activated) or a very graphic structure (fancy). In the PHP version, a default version is set by us. If more than one PHP version is available on your server, you can change this if necessary. 3.3.4.7.1 PHP Settings With this tool, you can create various PHP settings for each folder. You already selected the PHP version on the previous tab under ‘Overview’; now you make the specifications.

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If you need modified parameters for your application or your PHP script, you can enter them here. Please make sure that you use the correct units of measurement (e.g. M for megabytes, not MB) – otherwise your modifications will not be applied. Explorer automatically creates a ‘.user.ini’ in the folder in which you are now located. Note also that changes take a few minutes before they are available on the web server. We recommend that for the PHP configuration, you ask the manufacturer of your CMS, website tools or software, so that you have to change only the required values. As this is a professional tool, we assume that you are already informed about this. 3.3.4.7.2 Password protection Under ‘Password protection’, you can protect the folder with a name and a password so that the user has to enter this information in order to view the contents of the website. First set the checkmark for ‘Password protect this directory’ and enter a user name and password. Click ‘Add user’. You will now see the user name in the list. If you no longer need it, click ‘Delete’. If you no longer wish to protect the folder, remove the checkmark for ‘Password protect this directory’ and click ‘Save’. The protection has now been removed. 3.3.4.7.3 Apache Handler, MIME Types and Error Documents The ‘Apache Handler’, ‘MIME Types’ and ‘Error Documents’ menus are professional tools. With the ‘Apache Handler’ tool, you can define how special files are handled by your server. If desired, you can define individual Apache Handlers for your web data. ‘MIME types’ specify how certain file extensions are handled by the server (Apache). Here you can add additional MIME types. With the ‘Error Documents’ function, you can personalize the errors (e.g. Error 404, 403 etc.) displayed on your server using a webpage designed by you. As this is a professional tool, we assume that you are already informed about this and will dispense with further explanation. Our support team will be happy to answer any questions you may have.

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3.3.5 Admin In this menu you will see the items ‘Password Change’, ‘Customer Contact’, ‘FTP’, ‘Backup Manager’, ‘Cronjob Manager’ and ‘Preferences’. These functions control access to your hosting account, create backups and manage timecontrolled commands (cronjobs).

3.3.5.1 Changing your password Here you change your server’s password. Make sure that you use a sufficiently secure password. It should contain at least eight upper and lowercase letters as well as numbers.

3.3.5.2 Customer contact In this menu, you will see two fields that you must fill out. In the ‘Account-holder's e-mail address’ field, you should enter your e-mail address. We use this e-mail address to inform you of important changes. You will receive administrative messages and technical information even if you do not wish to receive the newsletter. You can unsubscribe to the newsletter by removing the checkmark. In the ‘Technical contact e-mail address’ field, you can either enter your e-mail address or that of your webmaster if you have one. We send information about technical changes and/or new features to this address. Please note that we can not divulge login data/passwords to the technical contact and that automatic password reset exclusively uses the address from the field ‘Account-holder’s email address’.

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3.3.5.3 FTP In this window you can activate or deactivate the FTP function. If you do not require FTP, we recommend that you deactivate access – this will greatly reduce the risk of your account being hacked. To further increase the security of your server and data, we allow FTP logins without your express consent only if they originate from particular countries. The default setting allows countries in western Europe and North America. The complete country list and explanations regarding the application of this security function can be found in our Support Center at https://support.hostpoint.ch/index.php?age=ArticleDetailPage&navigation=10&article=343

You can also create FTP users for your server in this menu. You or your web designer will need to load files with an FTP program on to your server. Click ‘Create an FTP account’, select the type of the account and follow the assistant. You can also assign individual users fixed directories from which they can not navigate out. This makes sense if, for example, you have different websites and you want to grant a web designer access to only one.

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3.3.5.4 Backup Manager 3.3.5.4.1 Server backup If you click ‘Backup Manager’, you will see the ‘Server backup’ function. Here you can make a live backup of your server by clicking the ‘Download server backup’ button. You then have the option of saving the ‘.tar’ file on your local computer. We recommend that you always make a backup of your data before performing an update or similar action. If you want to reload data to the server from a backup you created, our support team will be happy to assist you. 3.3.5.4.2 Database backup Click ‘Database backup’ and select the database that you want to back up. You can also save the .sql file locally on your computer. You must make a backup for each individual database. Here again, our support team is happy to help you import an ‘.sql’ file back into the database. 3.3.5.4.3 Emergency restore If you have not made a backup, but have deleted some files, a whole directory or a database, you can order a paid backup with the ‘Emergency restore’ function. Enter the requested data and click ‘Send’. You will then be informed of what to do next by our support team.

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3.3.5.5 Cronjobs Manager In Cronjobs Manager, you can program recurring tasks. 3.3.5.5.1 What are Cronjobs? A Cron is a job manager in Unix and Unix-like operating systems that can execute recurring tasks (Cronjobs) at a particular time. The commands to be executed are stored in a user-specific table, the crontab. First, enter your e-mail address so that the Cronjob can send you an e-mail after each execution of the job to let you know what it did or which errors occurred. Then click ‘Create Cronjob’ and you will see a table, the crontab. Well-versed users know what they have to enter now. If you don’t have any experience with Cronjobs, ideally do a bit of research about Cronjobs on the internet. We recommend that you do not run Cronjobs at about midnight as some automatic processes (logfile rotations, backups, etc.) are being run by us at that time. These can slow down the execution of your Cronjob.

3.3.5.6 Preferences Click the ‘Preferences’ menu item to see all available settings for configuring your Hostpoint Control Panel according to your requirements. With the ‘Number of entries in list’ item, you define the number of entries displayed simultaneously in the list. The default is 5 entries, but you can choose any number between 5 and 100. With ‘Number of pages in the pager’, define how many pages are displayed as a number below in the list. The default here is 5 as well, but you can choose any number between 5 and 20. With ‘Open first entry in list’, define whether every overview list is always closed (triangles horizontal) or the first entry is opened. With ‘Language’, select the language that you wish to use for the Control Panel. Under ‘Time zones’, choose your server’s time. Although the server is in Switzerland, you can choose to change the time to that of your location. Click ‘Save’ to save all your entries.

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3.3.6 Support The Support menu item contains contact information and options for obtaining help with your questions.

3.3.6.1 Support center Click ‘Support Center’ in the menu to go to our extensive Support Center, where you are sure to find the answers to your problems. You’ll also find current status messages about the state of our systems. The direct link to the Support Center is https://support.hostpoint.ch Your IP address will also be listed; if the Hostpoint support team asks you for it, you can see it here. The page also lists all the ways in which you can contact Support.

3.3.6.2 Hostpoint CheckIn If your product has the option of a CheckIn appointment, you can arrange an appointment with a Hostpoint technician here on-site. Available appointments are displayed on the separate booking page.

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3.3.6.3 Support code If you click ‘Support Code’ in the menu, you will see the ‘Generate support code’ button. If we have to make changes to protected data for you, we will ask you for the support code. This allows identification of the caller as an authorized person.

The procedure is simple: If Support requests a support code from you on the telephone, simply click on the button and tell us the code that is generated. Support sees the code as well. It can therefore identify you as an authorized person and provide you with assistance. The code is required for a one-off verification and is valid for three minutes, so generate the code only when asked to do so by Support.

3.3.6.4 Manual In this menu, you will find the Control Panel manual for the latest version in German, English, French and Italian.

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4 Domains If you click the ‘Domains’ menu item, an overview of your domains opens. Here you see all domains and their subdomains currently managed in your hosting account. You will also see to which hosting accounts the domains are assigned.

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4.1.1 Adding domains Here you can add additional domain names to your server. Click the ‘Add a domain’ button. You go to a page on which you can enter your domain names. Please note that only the domain and its ending are required, i.e. only ‘your-own-domain.ch’, not ‘www.yourown-domain.ch’. You can thus enter all domain names that you require now or later on your server. Note, however, that addition of an unregistered domain with this function does not mean that you have ordered the domain.

4.1.2 Creating subdomains Let’s assume you’ve chosen the domain name ‘your-own-domain.ch’. Now you want to add a separate domain name for each of your family members, e.g. ‘john.your-owndomain.ch’ for yourself, ‘mary.your-own-domain.ch’ for your wife, and ‘stephen.your-owndomain.ch’ for your son. Under Actions in the overview to the right of your domain name, click ‘Create a subdomain’. Now add the first name ‘john’ (lowercase letters) and click ‘Create’. You will now see the overview again and next to your domain name a triangle icon. Click on it and you will see the created subdomain ‘john.your-own-domain.ch’. Proceed in the same manner for each subdomain. You can now create subdomains at any time and for any additional domain names. When you have carried out all the steps and entered your domain name in your browser, e.g. ‘your-own-domain.ch’ or the subdomain ‘john.your-own-domain.ch’, you will notice that no website is displayed. You now have to create a new website for these domains. How to do that is described under ‘Websites’.

4.1.3 Whois To obtain more information about your domain names, you can click ‘Whois’. There you will see an extract of information associated with your domain names. This information is public and can also be viewed at sites like www.whois.ch.

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4.1.4 Modifying DNS Entries DNS is the acronym for ‘Domain Name System’ and is responsible for resolving the name of a domain name into an IP address. This system functions somewhat like a telephone book; you know the name ‘your-own-domain.ch’, but your computer knows only the IP address behind it. To operate a functional domain, your web server and the mail server must be stored in the DNS system. This is the only method by which external persons and their computers can find their way to your website or mailbox. You can learn more about the options available to you in the DSN editor in a separate manual at https://support.hostpoint.ch/index.php?page=ArticleDetailPage&navigation=6&article=395

As this is a professional tool, we assume that you are already informed about it and are aware of the effects of changes in this area.

4.1.5 Changing nameservers If you want to change the nameservers for a domain, you can do so with this function. Note that the final change of name servers can take up to 48 hours after the new servers have been entered. You also have the option of setting a domain to inactive by deleting the entered nameservers. You domain will no longer ‘work’, but you remain its owner until you cancel the domain.

Hostpoint AG | St. Dionysstrasse 31 | 8640 Rapperswil-Jona | Switzerland Tel. +41 844 040404 | Fax +41 844 090909 | [email protected] | www.hostpoint.ch

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4.1.6 Deleting domains Deleting a domain or subdomain is self-explanatory. Note, however, that if a domain name has subdomains, you can not delete the domain name. You first have to delete all subdomains. Before definitively deleting a domain name, you must first remove all associated e-mail addresses, mailinglists, FTP accounts and websites. Only then will it be possible to delete the domain. Note also that deleting a domain does not mean you have canceled it. Cancellation must be done separately with our accounts department.

4.2 Bought domains This menu item shows you which domains you have bought through Hostpoint, and their validity periods. Other contract details are available under ‘Admin’. Here you also have the option of changing your domains’ name servers yourself. Note that this menu is only available in your Hostpoint ID.

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5 Appendix 5.1 General Here we address additional server-relevant topics that may be useful to you.

5.1.1 Name servers When it comes to ordering domains, you have two options: You can either do everything related to the domain name yourself or you can place an order with us. That means that your domain would come under our administration, authorizing us to carry out changes on your behalf.

5.1.1.1 What does that mean? If you do everything yourself, you must ensure that every domain name you enter in your Hostpoint Control Panel points to our name servers. You do this with the respective domain registrar. The entries that you need for this are the following: Name server: IP address:

ns.hostpoint.ch 217.26.51.254 / 2a00:d70:0:b::d

Name server: IP address:

ns2.hostpoint.ch 217.26.53.254 / 2a00:d70:0:b::1d

Name server: IP address:

ns3.hostpoint.ch 217.26.48.126 / 2a00:d70:0:a::d

Only when no more domain names are highlighted in the ‘Domains’ overview can you be sure that the domain names are correctly entered. If you have placed an order with us, we’ll take care of everything and you don’t have to take any further steps. The prerequisite for this is that the domain was registered through us. If the domain was registered with Switch, for example, you would have to make the change yourself in your Switch account or contact Switch directly.

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5.1.2 Accessing a website with an inactive domain If the name servers of a certain domain have not been switched to us, you can access your website using a test domain. Please follow one of the following procedures depending on whether your web hosting account already has an active domain. If you already have an active domain in your Hostpoint account: Create a subdomain for your currently active domain, e.g. ‘test.your-owndomain.ch’ . Simply go to ‘Websites’ and click the blue ‘Create a website’ button. Enter the subdomain in the field ‘Choose or insert domain’ (here, for example, ‘test’ and then select the appropriate domain). Click ‘Next’ to enter the root directory containing the new website data you have uploaded. If your Hostpoint account does not contain any active domains: If you do not have any active domains with Hostpoint, you can use a test domain provided by us for this purpose. This domain is already assigned for certain hosting accounts. The test domain consists of the username associated with the hosting account and the domain ‘myhostpoint.ch’, i.e. ‘USERNAME.myhostpoint.ch’. If you are unable to find the test domain ‘myhostpoint.ch’ in your hosting account, please contact our support team. They will be happy to assist you.

5.1.3 Setting up e-mail addresses in your e-mail program In the ‘Anleitungen (Tutorials)’ – ‘E-mail’ category of our Support Center, you will find tutorials on how to set up your e-mail address in your e-mail program.

5.1.4 Webmail The webmail application is located at https://webmail.hostpoint.ch; the user name is the entire e-mail address, e.g. ‘[email protected]’.

Hostpoint AG | St. Dionysstrasse 31 | 8640 Rapperswil-Jona | Switzerland Tel. +41 844 040404 | Fax +41 844 090909 | [email protected] | www.hostpoint.ch

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